Invoice Cramming

“Deception is the hallmark of cramming. Crammers often rely on confusing telephone bills to trick consumers into paying for services they did not authorize or receive, or that cost more than the consumer was led to believe.”

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Monthly invoices for wire-line or wireless bills can be confusing, which may be one reason the FCC receives tens of thousands of billing complaints each year. At the FCC Open Meeting on June 6th, 2018, the FCC Chairman Ajit Pai discussed the efforts for the FCC to help protect consumers from the illegal and harmful practices of slamming and cramming.

Cramming is the placement of unauthorized charges on a consumer’s invoice. The FCC goes on the explain cramming is the most often and occurs when companies allow charges of goods or services to your invoice without authorization from the organizations submitting an invoice. Crammers may attempt to place charges on invoices. Cramming charges are charges for services such as service monthly fees, service charges, other fees, voicemail, mail server, calling plans, and membership. Invoice charges not authorized by customers.

Technology are vital services in today’s business world. The many communication services provided by these suppliers allow us fast and easy access to information, collaboration, and clients across the globe. The world of telecom has grown to be something much more advanced and complex. Our main source of connecting not so long ago with all of the advances in the technology industry have transformed the speed and accessibility of business in a positive way, there is a downside; the expenditures.   For most businesses, technology services has become a major expense, and the billing systems are difficult for customers to decipher.

Charges that are added to an invoice without a clear understanding and crammed between acceptable charges can steal your revenues. To avoid surprises, learn to read your bill, understand your rights and know what to do if you find a problem. If you require assistance contact an expert or the FCC at the attached website link. You can file a complaint at the following FCC official website.

You will find in taxes alone has increased your invoices more than 20 per cent over the past 10 years. This does not include billing errors and cramming your invoices with hidden charges. If you find your total charges to be different than the original agreement take the time to consult an expert.

  • Review Your Technology Service Contract. 
  • Do Some Research With Other Providers
  • Consider Consolidation and Updating Technology
  • Stay Proactive With Your Providers


(This article was written by Henry Garcia, Chief Executive Officer of DP Access ( a provider of technology services. For more information, he can be reached at email: He has over 30 years of experience working in the technology industries with worldwide organizations such as Western Union, General Dynamics, Sprint, GE, AT&T, XO, and Comcast. He has earned a Bachelor of Science in Information Technology with a concentration in Advanced Networking* from University of Phoenix and graduated with honors.)