(The company billed customers for services they had not ordered, an investigation found click header for additional information) by James R. Hood
Our recent article release concerning billing errors has created a large amount of response from many individuals sharing their concerns about voice, data, and internet billing issues. The article by James R. Hood shows an excellent example of just one of them. As stated in our article recent studies are indicating over 75% invoices have these types of errors, many with incorrect taxes rate charges being applied to their valued customers. In addition, there is a large amount of deceptive predatory pricing practices by many suppliers in the marketplace based on their end of term agreements. This is done by providers automatically renewing customer agreements at much higher rates than their previous term agreed upon without proper notification to customers or short periods of time to prevent the customers from seeking an alternative supplier. Many induce special expensive charges to prevent the customer from leaving once they have secured them into long term agreements. Many customers believe they are not under agreement but find out they have been issued automatic renewals with expensive termination charges when it is too late. It is the responsibility of the FCC and other governmental agencies to protect consumers from these type of practices. If you feel you have an issue you or your management team should file a complaint concerning these types of practices and should seek expert advice. In addition, you may contact the Federal Communications Commission (FCC) concerning these matters as promptly as discovered for them to assist you in seeking proper direction on resolution to these matters. Complaints filed through the Consumer Complaint Center are categorized as “informal” or “formal” complaints. There is no fee for informal but fees may apply for formal complaints. You can file a informal complaint from the Consumer Complaint Center home page. You will need to choose the category that best describes your issue such as TV, Phone, Internet, Radio, Access for People with Disabilities, or Emergency Communications or file multiple complaints. Once your complaint has been submitted you will receive a notification from the FCC acknowledging your submission. Most suppliers are given 30 days to respond to the FCC concerning each complaint. If you are not satisfied you can then file a formal complaint and a charge may apply. If you believe the supplier’s response you received was insufficient, you or your management team can file a rebuttal information to the FCC by replying to the email that you sent by the FCC. For further information, please feel free to contact us, please feel free to pass on this information should you know someone with these types of issues. This is the best way for us to remedy proper invoice practices in the industry.
At DP Access, we are specialists in voice, data, and cable industry knowledge. We feel obligated to warn our customers of these type of practices and assist them to obtain recovery for these type of charges. We view many invoices daily for errors. If you should need assistance please feel free to contact us. We would be pleased to review your organization invoices for these types of potential billing errors.
Henry J. Garcia